Shipping Policy

At Rhino Creations, we are dedicated to ensuring a seamless and enjoyable shopping experience for you. Our policies and terms of use are designed with your convenience in mind, so we want to ensure that your order arrives safely and on time.

  • We work with trusted shipping carriers to ensure the safe delivery of your items.
  • We currently ship products only within India.

Shipping charges

  • If the total value of the order (after applying any discounts or promotional offers) is greater than ₹1000, shipping charges will be waived automatically at checkout.
  • For orders with a value of ₹1000 or less, a standard shipping fee will apply. This charge will be clearly displayed during the checkout process.
  • There is a ₹100 cash handling fee for Cash on Delivery (COD) orders, which is non-refundable if you return your items.
  • If the order is returned to us due to incorrect address, failed delivery attempts or customer availability, Re-shipping charges may apply.

Delivery terms

Dispatch time :

  • We process orders within 24-48 hours and dispatch them from Pune, Maharashtra.

Order Delivery Time :

  • In metropolitan areas, orders are delivered within 1-4 days after processing.
  • While in the rest of India, delivery takes 4-7 days after processing.
  • Please not that delays may occur due to Weather conditions, courier partner delays.

Items out of stock :

  • If any item in your order is out of stock, we will hold your order until it become available. All other items will be reserved for you. Then we will ship everything together once all products in your order available.

When delivery time exceeded :

  • If delivery time has exceeded the estimated time, please contact us so that we can investigate.
  • We ship pre-order products on the date given in the product description, as far as possible. However, there may be a slight delay in shipping in case of an unforeseen surge in demand or any similar issue. Our customer experience team will keep you updated on the status of your order.

Failed delivery due to Incorrect address :

Rhino creations is not responsible for delays or failed deliveries caused by incorrect or incomplete address details.

Tracking order

You can track your order once it has been dispatched from our warehouse. An email, SMS, and WhatsApp notification will be sent with a link.

Reverse Pickup

In cases where the customer’s location is non-serviceable for reverse pickup by our courier partners, we may request the customer to self-ship the product to our return address. In such cases, the courier charges will be reimbursed upon submission of a valid courier receipt.

For missing, damaged product/packaging

  • If your package is missing or arrives damaged, please contact our customer service team immediately within 48 hrs. We’ll work with our shipping partners to resolve the issue quickly.
  • Please record an unboxing video while opening.
  • For damaged goods, we require that you provide photos/videos of the damaged
    items and packaging.
  • A quick note:
    • To make sure we can assist you effectively, please report any such issue within 3 days of the delivery date
    • After this window, we may not be able to raise a dispute with the courier on your behalf.

Order Modifications & Cancellations

Please note that any cancellations or modifications to your order must be notified to us prior to shipping. Once an order has been shipped, we cannot accommodate changes or cancellations

Undelivered prepaid order

For prepaid orders, if our courier partners are unable to deliver the product and they send it back to us, we will initiate a refund directly to your bank account within 24-48 hours of initiation.

Company may choose to change the above policies at its own discretion.

If you have any questions or need assistance, our customer support team is always here to help. Your satisfaction is our priority.

Reach Us Out – We’re all ears!

Working Hours : 9am – 5pm IST Monday to Saturday

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