Return, Refund & Exchange Policy

We strive to make our product as accurate and detailed as possible. All orders undergo multi-layer quality checks before dispatch to ensure they reach you in perfect condition.

We want you to be completely satisfied with your purchase. If for any reason, you’re not happy, we offer a 10-days return policy.

Return policy

We want you to be completely satisfied with your purchase. If for any reason, you’re not happy, we offer a return policy.

General Return Conditions :

Items must be unused, unwashed, and returned with original tags and packaging.
Returns must be initiated within 10 days of receiving the order.
To maintain strict hygiene standards of our products, we do not accept exchanges on several product categories, including but not limited to masks, boxers, shorts, sweat-activated t-shirts, and socks. The Rhino Creations may, at its discretion and without prior notice, change the products or categories to which this policy would apply
If there is change in MRP then exchange won’t be available.
If there is a manufacturing issue, or if you have any other queries regarding this, you can email us at connect@xyz.com.

How to Initiate a Return :

Log in to your Account.
Go to ‘My Orders’.
Click on ‘Return’ next to the item you wish to return.
Specify your ‘Reason’ for return.
Specify your preferred refund method (source account or Brand Credits).
Complete the required details and click ‘Submit’.
You will receive a confirmation of your return request

Return / Reverse Pickup

We have a reverse pick-up facility for most pin codes. For pin codes that are non- serviceable by our courier partners against the reverse pick-up policy, you will have to self-ship the products. About Self shipment: In case your pin code is non-serviceable for a reverse pick-up, you’ll have to courier the products to the following address:

Address : A6, first floor, “Sky Square” building, Sr no.41/3c, Yevalewadi Kondhwa, Pune- 411 048, Maharashtra, India.

When you send it, please ensure that the items are packed securely to avoid any loss or damage during transit. Please mention the Return ID on the packet.
Use separate packets for items from different orders, and ensure the package is securely sealed.
Remember, all items must be in unused condition with original tags attached and packaging intact
Refund for Self-Shipping: Once we receive the products within 24-48 hours, the courier amount will be refunded to your provided bank account for Prepaid or COD orders.
PLEASE NOTE : We recommend using ‘Speed Post’ as your courier service. Speed Post is a Government of India-owned entity and has the most widely distributed postal network in India.

About Refund Process

Refunds are initiated after the returned product passes our quality check.
You can choose to receive the refund in your source payment method or as Brand Credits.

Refunds

Prepaid Orders :
For orders paid via Credit/Debit Card, Net Banking, or UPI, customers may choose between two options:

A refund to the original payment source (Bank Account/Card).
A refund in the form of Brand Wallet credits for immediate use on future purchases.
Once the product(s) pass our quality check at the warehouse, we will initiate the refund within 24-48 hours.
Refunds timeline :
- To your payment method will be processed within 7-10 business days, depending on your bank’s processing times.
- If you opt for wallet credits, it will be credited instantly once the product clears the quality check.

COD Orders :
If the product(s) passes the quality check once it reaches our warehouse, the refund will be issued instantly in your Rhino Creations Wallet.

Wallet Credit Only : All approved refunds are issued exclusively as Brand Wallet credits. These credits can be applied toward future purchases on our platform and cannot be encashed or transferred to a bank account. It is valid for 12 months from the date you receive it.
Eligible Amount : Only the net product price (the value of the item at the time of purchase) is eligible for a refund.
Non-Refundable Charges : Please be advised that Cash on Delivery (COD) charges are non-refundable. These fees are collected to cover the additional logistics and handling costs incurred during the initial delivery process.

Note : Any purchases made using Credits, if and when returned, will be refunded as Credits only.

Other Notes :

Free gifts are not eligible for return or exchange.
Offers and discounts may not be available at the time of reorder.
Brand Credits are brand-specific and can only be used on that brand’s website.
Orders placed using Brand Credits will be refunded to your Brand Credit account only.
The brand is not responsible for incorrect bank or voucher details provided by the customer.
If the product purchased in discount, you will only receive the exact amount paid for the product while purchasing.

Exchange policy

You can apply for an exchange within 10 days of receiving your order.

How to Initiate a Return :

Log in to your Account.
Go to ‘My Orders’.
Click on ‘exchange’ next to the item you wish to exchange.
Specify your ‘size of the product’ for exchange.
Complete the required details and click ‘Submit’.
You will receive a confirmation of your exchange request.

General Conditions :

Items must be unused, unwashed, and returned with original packaging and with all tags attached.
Exchanges can only be done for the same item in a different size. It cannot be exchanged for another design in the same product category or against any other product across our website/app (subject to availability).
Colour or same-size exchanges are not supported — please return the item and place a new order instead.
Exchanges are processed within 10 business days of receiving the returned item.
If you wish to exchange products from a combo pack, the whole pack will have to be sent back to us. Partial returns aren’t accepted.
Exchanges are subject to stock availability.
Exchange can be initiated only once per product.
To maintain strict hygiene standards of our products, we do not accept exchanges on several product categories, including but not limited to masks, boxers, shorts, sweat-activated t-shirts, and socks. The Rhino Creations may, at its discretion and without prior notice, change the products or categories to which this policy would apply.
Product/s purchased during clearance sale, Buy One Get One (BOGO) offers, exclusive discounts on products, brand collaboration promotions, or any activity/event/campaign with a free product(s) can be exchanged.
If the requested item is unavailable, a refund will be issued as Brand Credits.
If there is change in MRP then exchange won’t be available.
Rhino Creations may, at its discretion and without prior notice, change the products or categories to which this policy would apply.
If there is a manufacturing issue, or if you have any other queries regarding this, you can email us at connect@xyz.com.

About product picked up :

Once we receive the request, someone from the courier partner’s team will arrive at the address for a pickup within 2-3 business days. Please ensure the product(s) and the tags are intact on the product(s) for it to be accepted by the courier company.
Once your product has been picked up, your refund will be initiated in your preferred mode within 24-48 hours. Once initiated, it will take around 7 days to reflect in your account.

When will I get my exchange product delivered?

Your exchange product will be shipped from our warehouse after the returned product has been picked from your end. Orders in India, once shipped, are typically delivered in 1-4 business days in metros, and 4-7 business days for the rest of India.
Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc.)

Defective/Damaged Products or Parcel :

If you receive a damaged/defective/used/tags missing/wrong product(s), please contact our support team within 48 hours with photos or open/unpacking video. We will arrange for a new product to be sent to you at no additional charge.
If you receive a torn/damaged/empty parcel, please do not accept it. If you receive any unrelated product(s) or an empty parcel, you are requested to raise a query within 48 hours of delivery. We strongly recommend recording a video while you open/unpack your order, keeping all stickers/labels intact.
Rhino Creations may, at its discretion and without prior notice, change the products or categories to which this policy would apply.

Terms & Conditions

Ensure the provided bank account details are accurate as errors will not be the responsibility of Rhino Creations.
Customers must take utmost care of the product(s) while they are in their possession.
Please check the size guide before placing an order.
The colour of products may vary according to the customer’s screen resolution.
For order placed using the cash on delivery (COD) payment method, a cash handling charge on INR 100 will be applied per order, this charge covers the additional costs associated with processing and handling cash payment, there are no additional charges for prepaid order. Customers who choose to pay in advance using credit/debit cards, net banking or any other prepaid method will not incur any extra fees.
If payment is made through third-party platforms and you have not received any updates regarding payment or cashback, please contact the respective payment platform. Rhino creations is not responsible for such scenarios.
For prepaid orders, if you receive a delivery confirmation via SMS or email but have not received the products, please contact us within 48 hours.
You can easily track your order status here or access manually in My Account>>Track Your Order section.